Terms & Conditions

Check Our Stock Range & Prices Here 

Terms and Conditions

By ordering from PAINTOLOGY.ONLINE / PAINTERS SUPPLY LIMITED the customer agrees to have read fully and understood our terms and conditions. The following is a list of our terms and conditions:

Internet Order Processing

Internet orders are subject to credit card verification and are processed in 1 – 3 days, this processing time DOES NOT include shipping days. All orders are subject to availability and limited to stock on hand. We make every effort to fill orders completely and quickly. We ask for your understanding when a product becomes unavailable and we will gladly recommend a similar product.

Refund and Exchange Policy

There are no refunds for paint colours mixed, products ordered specifically for you & also for products incorrectly purchased.

Future Orders

  • Your future order will be shipped as soon as stock arrives.
  • Future orders are charged as soon as they are ordered, but we will not charge shipping on Future purchases until the order is shipped.
  • If you purchase both Future and in-stock items, we will ship the in-stock items of your order immediately.
  • By paying for out-of-stock items does not guarantee availability of items.

In-Store Pickup Policy

  • For free “in-store” pickup orders, you must plan to pick your order up in our store located at 5 Chelford Road, Macclesfield, Cheshire. SK10 3LG, within 3 working days.
  • We will NOT ship your order if you select this option.
  • Click HERE for store opening hours and directions.

Shipping Policy

  • We arrange, on your behalf and responsibility, shipment with InXpress Webship to make the delivery.
  • We do not ship to other countries or Northern Ireland.
  • Ultimate liability for your package is between you and the carrier. (InXpress Webship)
  • You are responsible for any return shipping charges.
  • We are not responsible for any damages due to InXpress Webship shipping process.

WE DO NOT SHIP, COLLECTION ONLY

  • Butane 4.5kg 7kg 12kg,15kg
  • Propane 3.9kg, 6kg, 6kglite, 13kg, 19kg, 47kg
  • Forklift Truck Gas 12kg, 18kg
  • Patio Gas & BBQ gas
  • Camping Gas 907, 904, Leisure Gas 007
  • Or any gas products not allowed by carriers.
  • Any paint & liquid products over 5 Litres.
  • Ladders & Stepladders.

ALL ORDERS MUST BE RECEIVED AND PROCESSED BY 12.00pm GMT for fulfillment and shipping on the same day.

Please note that delays by InXpress Webship are not our responsibility.
Delivery Service – approximately 1-6 working days in transit, We will normally use Next Day service but this is subject to carriers after it leaves our premises.
Please note, a street address is required for all shipments. We DO NOT ship to a PO BOX address, P.O. Boxes, APO addresses, Hospitals, Military Bases, Colleges, Cruise Ships and Hotels.

We offer a “Comments or requirements” notation if you would like a specific delivery date. We will make every attempt to meet your request.

InXpress Webship does not pick up shipping orders on Saturday or Sunday so if you order on one of those days, InXpress Webship will begin their process for transit on Monday!

Stock Levels

Stock levels are based on our live-stock and are as accurate as possible. They are not a guarantee that the stock is available, call 01625 502121 for accurate availability.

Age Restriction

Knives & Blades may be sold only to persons at least 21 years of age.

By placing an order, you are warranting to us that you are 21 years of age. Knives & Blades may be delivered only to persons at least 21 years of age. Our shippers will require a signature of someone at least 21 years of age at the time of delivery. Positive ID may be required. If the items are returned to us for failure to provide positive proof of age, the customer is responsible for paying the return shipping charges.

PAINTOLOGY.ONLINE / PAINTERS SUPPLY LIMITED requires that each order contain the correct name, billing address, CVC code and postcode for the credit card used. If the information you provide is not an exact match, we will not process your order and accept no liability regarding your order or timeliness of delivery.

To review your contact information or preferences go to “my account” to update.

Liability

Any liability will be limited to the replacement of items purchased.

Privacy/Security Policy

PAINTOLOGY.ONLINE / PAINTERS SUPPLY LIMITED. respects our customers’ privacy. Our mailing list is confidential and will not be disclosed to any other entity. To unsubscribe to our e-newsletter or mailing list, email us at painterssupplylimited@gmail.com

Shopping with PAINTOLOGY.ONLINE / PAINTERS SUPPLY LIMITED is SAFE. We use the latest SSL encryption technology to protect your credit card security. If you are not comfortable using the Internet to order, you can always call the store at 01625 502121 or email painterssupplylimited@gmail.com

Our use of Cookies

Our website makes use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website.
Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalize your experience of our website.
Additionally, 3rd party advertisers on our site may use cookies for tracking purposes.

Copyright and Trademark Information

All information, documents, images, and HTML formatting are copyrighted and may not be reused or copied without permission.
This website may also include links to other websites. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s) and you will be subject to their policies.

You may not create a link to this website from another website or document without PAINTOLOGY.ONLINE / PAINTERS SUPPLY LIMITED prior written consent.

Prices are subject to change without notice. We reserve the right to correct pricing errors prior to shipping and with approval of the buyer.

Please email us at painterssupplylimited@gmail.com or call us at 01625 502121 with any questions or concerns before ordering.

Check Our Stock Range & Prices Here